Zulily Has Best Response to Customer Trying to Return a Winter Coat [PHOTO]

Anyone who's ever ordered anything online knows how difficult it can be to return or exchange the item after finding out there's something wrong with it. It could be damaged, it's not what you were hoping it would be or maybe it just didn't fit. As a matter of fact, that's how I ended up with half my wardrobe. My mom loves purchasing things online and when she finds out it doesn't fit, she just ends up giving it to me because she doesn't want to deal with the hassle of a return.

But sometimes, what you're thinking might be a total pain in the butt could end up turning into a blessing for someone else.  No one likes dealing with customer service representatives, but companies like Zulily have set the bar high for future customer service transactions.

Kelly Kinkel ordered a coat from the online retailer and when she found that it just wouldn't be the ideal coat to have with her dogs she tried to return it; when she explained the situation to the customer service rep on the phone, Patrick, he insisted that she give the coat to someone else or donate it to charity.

I've never purchased anything from Zulily before; even after seeing their ads pop up in my Facebook news feed all.the.time. but after reading this story I downloaded their app immediately and will be making my first purchase shortly. What an awesome thing to do. Lots of online companies should take notice and learn a little something on how to take care of not just their customers, but all of mankind.