Having to wait 20 minutes for a glass of water usually means you're getting less than a 15% tip as a server, not more than 150%.

It's been only three days since Makenzie and Steven Schultz went out to eat and now they're on Good Morning America sharing their "pay it forward" story.

According to Makenzie's Facebook post, it "took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entree," which generally means something is going on behind the scenes.

The restaurant they were at was obviously understaffed. Other customers were complaining and making fun of the server for being so slow, but Makenzie and Steven noticed that the server was pretty much taking care of the entire restaurant alone, and the service was slow because of that, not because of his incompetence.
They decided to do exactly the opposite of what most of the other tables did that night. They left their server, Kyle, $100 on a $66 tab, along with a note saying, "We've both been in your shoes, pay it forward!"

I've totally been in Kyle's shoes before. I waited tables for four years and there were always those unexpected shifts when you're flying solo with a few tables doing totally fine and a walk-in party of 17 sits in a completely different section of the restaurant and, well, you're the only one available to take the table, so you do.

Along with 90 minutes of actually running through the restaurant, sweating your butt off to take care of all of the customers. Most people only notice that their drinks are taking longer than usual, they don't notice that you're working triple the speed as you normally do. So I get it. I always used to wish when I was waiting tables that I could someday leave a huge tip and make their night better. I think Makenzie and Steven made that happen for Kyle.

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